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jolyn08

Unhappy over CGW & ST701 .. Defects no one reply my emails at all till now !!

So far, i had join 3 sprees over at ST 701.I think this will be my last time.I just receive my 2nd & 3rd sprees together yesterday, when i open up. My Old Navy stuffs is in perfect condition. But when i open up my Forever 21 dress & accessories.The dress has a loose thread, causing the dress to be damage. It's appear at the front part of my tube dress. How am i suppose to wear it?
I contact CGW live chat yesterday, they could not give me ways to resolve but ask me contact Forver 21 on my own.I purchase through ST701, where am i going to have the receipt. Moreover CGW do break bulking, how can CGW be so sure they are not the one to damage it.So far till now, ST701 or CGW has not yet contacted me.I hope everyone think twice before ordering through here.

Posted on 05-Jun-2009 2:47 PM
Category: Spree Discussion   |   3 replies to comments   |   Report Abuse
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  • jolyn08

    After my reply to CGW. I got no more further reply.

    I reply on 05 June 2009 21: 33PM

    Hi,

    But its kind of unfair to me as i do not have the receipt as proof of purchase.

    Its kind of rude for ST701 or CGW to simply just tell me that you guys take special care.

    So what are you trying to tell me?

    I am the one who do that to my dress or you want me to pay for the shipping to ship back.

    Simply i feel it is very unfair for me to pay for the shipping charges.

    Not the money nor shipping charges that is making me piss.

    But it is the responsible of CGW & ST701 to make sure i receive items in good condition.

    You guys just simply brush off the issue with not a satisfy email.

    Posted on 09-Jun-2009 2:25 PM  |  Report Abuse
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  • jolyn08

    Soon i got a reply from CGW after ST701 help me forward my complain. This is the reply i got from them!!

    Dear Ms Jolyn,

    Thank you for your email.

    We are sorry to know about the loose thread in the dress you received. Do be informed that our spree team takes extra care during the break-bulking process and we are not liable for any manufacturing defects. Allow us to advise you to engage a direct courier to return the item to the merchant as it would be more time and cost efficient on your end.

    Please do not hesitate to contact us should you require further assistance.

    Thank you for choosing to shop with us, and we look forward to serving you again.


    Warm regards,

    ComGateway Customer Service Team
    customerservice@comgateway.com

    Posted on 09-Jun-2009 2:24 PM  |  Report Abuse
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  • shopadmin

    Hi Joyln,

    We have already forwarded your complain to Comgateway and they are currently looking into it. They will get back to you once they have received a reply from the merchant. Thank you.

    Posted on 05-Jun-2009 5:41 PM  |  Report Abuse
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